Frequently Asked Questions

 Frequently Asked Questions (FAQ's)

 

Do you offer free shipping / delivery?

YES, we do! For all the purchases of INR 5000 or more valid in India Only, we will deliver the order to your doorstep absolutely free of cost.

Do You Accept International Orders?

Yes We accept International orders and DHL/Fedex/Indian speed Post are our partners 

How will I know the Order is placed & confirmed?

Once an order is placed and payment made by you is authorized, we will send you an SMS and an e-mail confirming the receipt of payment and order number. We process online payments through reputed payment gateways, which provides secure, encrypted connections for all Credit Card, Debit Card & Net Banking transactions.

Can I place an order via a phone call?

Yes. you can contact customer support team.

I have placed my order. However I forgot to add few items. Can I add them?

No. Our system is designed in a way that even we won’t be able to make any changes to the items you have ordered. You may place another order for the items missed out though.

Why is there a delivery date range? How longer will it take to ship my order?

The delivery time varies from city-to-city. Our registered logistics partner(s) will deliver your order within 1-2 working days of order being shipped. However, it may take longer based on geographic location.

Please note: Our order processing & shipping time is 1-2 working days.

How can I track my order?

Once your order is shipped, we will share an e-mail with tracking details and order number.

What should I do if do not receive an order confirmation?

Some e-mail servers flag automated messages as spam - if you don´t receive any confirmation; please check your spam folders, and in case of incorrect e-mail id provided during an order, please do write to us – help@craftsneed.com Our customer support team will be happy to assist you with the order confirmation / related information.

Can I change my delivery address after I place an order?

Our registered logistics partner allows us to change the delivery address only before the handover of product to the courier personnel. Please call our customer support team to know more.

Can I place bulk orders?

We get it!! Our products are so awesome, simply buying a few is not enough at times. Please connect with us on help@craftsneed.com to find out more.

Can you customize an order?

Please drop in a mail with your requirement at help@craftsneed.com. We shall revert back to your request within 1-2 working days.

Can you gift wrap my order?

yes we do provide option of gift wrapping the orders & gift wrapping will be charged  at a very nominal cost.

 RETURNS & REFUNDS