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Shipping

Thank you for visiting CraftsNeed.com, an online store exclusively for craft and craft related products in India. We at craftsNeed.com know how important it is to receive your purchased products in the finest condition, and on time. We are committed to delivering your order accurately, in good condition, and always on time also, the price mentioned on the website is the final product price including taxes. What you see is what you pay! Our prices include applicable Central Sales Tax (CST) and Value Added Tax (VAT). There are no extra taxes or hidden costs! Happy Shopping!!!

Our Shipping Policy

• To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies ( Speed Post India)

• We ship on all week days (Monday to Saturday), excluding public holidays.       

• Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders

• While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

Delivery

We currently deliver to more than 5000 cities across India!

Currently we also deliver to locations outside India based on feasibility and request

For Metros

We are committed to delivering your orders within 2 to 3 business days of the order being confirmed. We will soon be adding more cities to our footprint.

For Non Metros:

All products will reach you within a time span of 3 to 6 days. For certain geographically remote locations the time for delivery may exceed 6 days.

Note:

The above time lines do not apply for custom orders, special orders or pre-order bookings. The time line for each of these will be individually mentioned. If you require any assistance in understanding our Shipping policy please do not hesitate to call our customer care numbers.

Shipping Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payment.

Shipping Methods : Fast & Normal Shipping

Fast Shipping : We Use Speed post for Fast Shipping

Normal Shipping : We use Surface for Normal Shipping

Orders that qualify for free shippingare shipped as per our Standard Delivery system (4-7 business days). Eligible customers must select this option in checkout in order to receive free shipping.

Free Shipping will be Delievered only by Surface not by Air

What to do if product is Out of Stock?

We endeavor to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case this in not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience. The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location

What to do if product is received in damaged condition?

If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on +91-9840808000​ (7AM - 11PM) or mail us at customercare@craftsneed.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.